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Terms and Conditions

Returns policy and procedure

Our hardware has a twelve month warranty period, and may be replaced or repaired according to the warranty conditions.

Damaged Items

If your Assistive Control product is damaged on arrival please contact us within seven days of receipt and we will ask you to return it. Once we have received the damaged product we will organise and send a replacement.

Please make sure any faulty or damaged items being returned for repair or replacement are sent to us in their original packaging or a robust and suitable alternative. Assistive Control takes no responsibility for items damaged in transit.

Delivery Information

All UK orders include postage and packing free of charge. We aim to despatch orders within 3 – 5 working days from the date of order. If your order is urgent please contact our customer service number.


All prices shown are exclusive of VAT. Orders received from UK customers will be subject to VAT at 20%.
For orders from other countries in the EU we charge tax at 20%. If you supply us with your Sales Tax Number you will be eligible for VAT relief.

VAT is not charged on orders for delivery to countries outside the EU.

VAT Relief:

The typeassist device can be sold at a price exempt from VAT. This is known as VAT relief.

VAT relief guidelines state that the product in question must have been designed specifically for use by people with a disability and is being purchased by, or on behalf of, someone who is disabled.

During the process of submitting your order you will be presented with a checkbox where you can tell us if you think you qualify for VAT relief.  You will be directed to an electronic declaration form to complete. Once this form is completed we will process your order with the VAT deducted.

You will find more information on VAT relief for disabled people on the HM Revenue and Customs website  and HMRC Notice 701/7 VAT Reliefs for Disabled People. Alternatively you can call HMRC on 0845 302 0203 for further information.